Privacy Policy

1. Who We Are

UNITPORT ("UnitPort", "we", "us") operates unitport.ai, an online platform for robotics development, simulation, and training.

UNITPORT is a Société par actions simplifiée (SAS) registered in France under number 109 932 749 RCS Nanterre, with its registered office at 31 Rue de la Croix Bosset, 92310 Sèvres, France.

For questions concerning your personal data, contact contact@unitport.ai.

2. Data We Collect

Depending on how you use our platform, we process:

• Account information: Email address, profile details, and authentication identifiers.
• User content: Projects, training configurations, uploaded materials, AI conversations, and related technical data.
• Usage information: Website interactions, performance metrics, IP addresses, and security logs.
• Transaction information: Purchase, subscription, and billing records processed with our payment service providers.
• Communications: Messages, feedback, and support requests submitted to us.

3. How We Use Your Data

We process personal data for the following purposes and legal bases under Article 6 of the GDPR:

• Providing our services: Managing accounts, projects, AI assistance, and training services, based on contractual necessity.
• Payments and accounting: Processing transactions and meeting legal obligations, based on contractual necessity and legal compliance.
• Platform security: Preventing abuse, diagnosing technical problems, and maintaining service reliability, based on our legitimate interests.
• Service improvement: Analysing feedback, user questions, and troubleshooting information to develop and improve our internal support knowledge base, based on our legitimate interests in improving our services.
• Website analytics: Measuring aggregated website traffic and performance with Cloudflare Web Analytics, which does not place cookies or identify visitors, based on our legitimate interests.

We do not currently send marketing emails.

4. AI Services and Knowledge Base

UnitPort integrates third-party AI services to provide intelligent assistance, including the OpenAI API and Novita AI, through which we access DeepSeek and Moonshot (Kimi) models.

When you use these features, relevant inputs and contextual information may be transmitted to the AI service provider to generate responses.

UnitPort may also use user interactions, feedback, and troubleshooting information to improve its internal knowledge base.

This knowledge-base development is separate from AI model training. UnitPort does not use your submissions to train its own AI models. Data submitted through the OpenAI API is not used by OpenAI to train its models by default.

5. Data Sharing and International Transfers

We share personal data only where necessary to operate our services, including with providers of hosting, database infrastructure, authentication, payments, analytics, and AI processing.

These providers include Cloudflare, Supabase, Stripe, Google, OpenAI, and Novita AI, according to the services used.

Some providers may process information outside the European Economic Area. Where required, international transfers are subject to applicable adequacy decisions or appropriate safeguards under the GDPR, including Standard Contractual Clauses.

You may request information about applicable transfer safeguards by contacting us.

6. Data Retention and Deletion

Personal data is retained only for as long as necessary for the purposes described in this Policy.

Account deletion results in the immediate deletion of the account and associated personal data from UnitPort's active systems, except for information that must be retained to comply with legal obligations.

Billing and accounting records are retained for the periods required by applicable law. Technical records and support communications are retained only as needed for security, service operation, or the handling of requests and disputes.

Non-identifying information derived from previous interactions may remain in our internal knowledge base.

7. Your Rights

Under the GDPR, you have the right, where applicable, to:

• Access, correct, or request deletion of your personal data.
• Restrict or object to certain processing activities, including processing based on legitimate interests.
• Request data portability.
• Withdraw consent at any time where processing relies on consent.

To exercise these rights, contact contact@unitport.ai.

You may also lodge a complaint with the French Data Protection Authority (CNIL) at https://www.cnil.fr.

8. Minors

Our platform is accessible to minors.

Where personal data processing relies on consent, applicable age requirements and parental consent rules apply. In France, users under 15 require joint consent with a holder of parental authority for consent-based processing under Article 45 of the French Data Protection Act.

9. Information Required to Use Our Services

Account information is necessary to register and access our services. Relevant payment information is required to complete purchases.

Information provided through projects, AI interactions, or support requests is used to deliver the corresponding functionality.

UnitPort does not use personal data to make solely automated decisions producing legal or similarly significant effects.