Terms of Service and Refund Policy

Effective date: 1 July 2026 · Provider: UnitPort.ai

1. Introduction and acceptance

These Terms of Service, which include the Refund Policy set out in Section 8, govern your access to and use of the UnitPort.ai platform, together with all associated websites, applications, agents, and services (collectively, the "Service"). The Service is operated by UnitPort.ai (the "Company", "we", "us", or "our"), a company registered and operating in France.

By creating an account, purchasing Credits, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

2. Definitions

Account means the registered profile through which you access the Service.
Consumer means a natural person acting for purposes outside their trade, business, craft, or profession, within the meaning of the French Consumer Code (Code de la consommation).
Business User means any user who is not a Consumer.
Credits means the prepaid units of account, which you purchase in advance and which are consumed when you use Paid Features.
Paid Features means the features of the Service that consume Credits, namely AI agent execution, cloud GPU deployment, and cloud storage capacity.
Free Features means all features of the Service other than Paid Features, which are provided at no charge.

3. The Service

UnitPort.ai is a software-as-a-service platform for robot reinforcement learning training and deployment.

The core training functionality is provided free of charge and, where applicable, under an open-source licence. We generate revenue only from the Paid Features, which are:

AI agent execution, which consumes Credits based on usage;
Cloud GPU deployment, which consumes Credits based on compute time and resource allocation; and
Cloud storage capacity, which consumes Credits based on the volume and duration of stored data.

We may modify, add, or remove features of the Service at any time. Where a change materially and negatively affects Paid Features you have already paid for, Section 12 applies.

4. Eligibility and account registration

To purchase Credits or use Paid Features, you must register for an Account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your Account.

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase Credits.

5. Credits

5.1 Purchase and nature of Credits

Credits are a prepaid, stored-value mechanism that you purchase in advance and that are consumed as you use Paid Features. Credits are not a currency, do not constitute a deposit or electronic money, bear no interest, and hold no cash value outside the Service.

5.2 Consumption

Credits are debited from your balance as Paid Features are consumed. The consumption rate for each Paid Feature is displayed within the Service at the point of use and may be updated from time to time, which changes apply only to consumption occurring after the update.

5.3 Non-refundability

Credits are non-refundable once purchased, subject only to the mandatory rights described in Section 8. Unused Credits are not exchangeable for cash and, except where required by law, are not returnable.

5.4 Expiry

Where an expiry period applies to a Credit balance, it is stated at the point of purchase. Expired Credits are forfeited and cannot be restored or refunded.

5.5 Errors

If Credits are debited in error owing to a verified malfunction of the Service that is attributable to us, we will restore the affected Credits to your balance. This restoration is your sole and exclusive remedy for such errors.

6. Cloud GPU, AI agents, and storage

Cloud GPU deployments, AI agent runs, and cloud storage are provided on a consumption basis and begin performance immediately upon your request. You acknowledge that compute and storage resources are provisioned in real time and that the associated Credits are consumed as the resources are used, which consumption cannot be reversed once performance has begun.

You are responsible for the workloads, data, and instructions you submit to Paid Features, and for any Credits consumed as a result, including consumption arising from your own configuration errors, runaway processes, or unattended jobs. We recommend that you set any usage limits made available within the Service.

7. Pricing and payment

Prices for Credits are displayed within the Service and are stated inclusive or exclusive of applicable value-added tax (VAT) as indicated at the point of purchase. We may change prices at any time, which changes do not affect Credits already purchased.

Payment is processed by our third-party payment providers. By purchasing Credits, you authorise us and our payment providers to charge your selected payment method for the total amount shown at checkout, including applicable taxes.

8. Right of withdrawal and Refund Policy

This Section constitutes our Refund Policy.

8.1 Statutory right of withdrawal for Consumers

If you are a Consumer resident in the European Union, you ordinarily have a period of fourteen (14) days to withdraw from a distance contract without giving any reason, in accordance with Articles L221-18 and following of the French Consumer Code, which transpose Directive 2011/83/EU on consumer rights.

8.2 Express waiver for digital services and immediate performance

The Paid Features are supplied as digital services that begin performance immediately after purchase. In accordance with Article L221-28, 13° of the French Consumer Code, the right of withdrawal does not apply to a contract for the supply of digital services that has been fully performed where performance began with your prior express consent and your acknowledgement that you would thereby lose your right of withdrawal.

At checkout, you are asked to give that consent by ticking a dedicated, non-pre-selected box. The declaration set out immediately below is the statement you affirm when you tick that box, and this Section is the document that box references.

Waiver declaration.
I expressly request that the supply of my Credits and the associated Paid Features (AI agent execution, cloud GPU deployment, and cloud storage) begin immediately, before the end of the fourteen (14) day withdrawal period.
I acknowledge and expressly agree that, because performance begins immediately upon purchase, I lose my right of withdrawal under Article L221-28, 13° of the French Consumer Code once performance begins, and that my Credits therefore become non-refundable at the moment of purchase.

By ticking the box that references this declaration and completing the purchase, you give the prior express consent and acknowledgement required by law, and you agree that your Credits become non-refundable at the moment performance begins, which is the moment of purchase. We retain a record of this consent, which includes its date and time.

8.3 Effect on refunds

As a result of Section 8.2, Credits are non-refundable once purchased. This does not affect any mandatory statutory rights you may have that cannot be excluded, including remedies for a Service that is not in conformity with these Terms or with applicable law.

8.4 Legal guarantee of conformity

Nothing in this Refund Policy limits the legal guarantee of conformity owed to Consumers under Articles L217-3 and following of the French Consumer Code. Where a Paid Feature is not in conformity, you are entitled to the remedies provided by law, which may include repair, replacement, price reduction, or a refund of the affected amount, at no cost to you and without prejudice to any claim for damages.

8.5 Business Users

Business Users have no right of withdrawal and no right to a refund of Credits, except as expressly agreed in writing or as required by non-waivable law.

9. Acceptable use

You agree not to use the Service to:

violate any applicable law or the rights of others;
infringe intellectual property rights;
upload or transmit malicious code or unlawful content;
attempt to gain unauthorised access to the Service or its infrastructure;
resell, sublicense, or provide Paid Features to third parties except as expressly permitted; or
circumvent, disable, or interfere with usage metering, Credit consumption, or security features.

We may suspend or terminate your access, without refund of consumed Credits, where we reasonably believe you have breached this Section.

10. Intellectual property and open-source components

The free training functionality of the Service is provided under the applicable open-source licence, which is identified in the relevant repository or documentation and which governs your rights to that component. These Terms do not restrict any rights granted to you under that open-source licence.

All other intellectual property rights in the Service, including the platform software, branding, and documentation, remain the property of the Company or its licensors. You retain all rights in the content and data you submit, and you grant us only the limited licence necessary to operate the Service and provide the Paid Features you request.

11. Availability, warranties, and liability

The Service is provided on an "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or free from delays, and we do not guarantee any specific training outcome, policy quality, or model performance, which depend on factors outside our control.

To the fullest extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the amount of Credits you purchased in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for any non-waivable statutory rights of Consumers.

12. Changes to the Service and to these Terms

We may update these Terms from time to time. Where a change materially affects your rights, we will notify you by a reasonable means, which may include in-Service notice or email, before the change takes effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not accept a change, you may stop using the Service, and, where a change materially and negatively affects Paid Features you have already paid for, you may contact us to discuss a fair resolution.

13. Data protection

We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, or "GDPR") and applicable French data protection law. Details of the personal data we collect, the purposes and legal bases of processing, and your rights are set out in our Privacy Policy, which forms part of your agreement with us.

14. Governing law and dispute resolution

These Terms are governed by French law. Where you are a Consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence within the European Union.

14.1 Amicable resolution and consumer mediation

Before any legal proceedings, you may contact us to seek an amicable resolution. In accordance with Articles L611-1 and following of the French Consumer Code, a Consumer is entitled to have recourse, free of charge, to a consumer mediator (médiateur de la consommation) with a view to the amicable resolution of a dispute. The contact details of our designated mediator are:

[Consumer mediator name and contact details, to be inserted]

14.2 European Online Dispute Resolution

Consumers resident in the European Union may also use the European Commission's Online Dispute Resolution platform, which is available at https://ec.europa.eu/consumers/odr.

14.3 Courts

Subject to the mandatory rights of Consumers and to any applicable rules on jurisdiction, disputes that are not resolved amicably fall within the jurisdiction of the competent French courts.

15. Miscellaneous

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent, whereas we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

For any question regarding these Terms, the Refund Policy, or your Account, please contact us at:

UnitPort.ai
Email: contact@unitport.ai
Registered address: [to be inserted]
Company registration (SIREN / RCS): [to be inserted]
VAT number: [to be inserted]

These Terms of Service and Refund Policy are published by UnitPort.ai and are effective as of 1 July 2026.